Chiro One Chiropractic & Wellness Center of West Addison

I have been coming here for about 4 months now, and I have to tell you that the only other place I’ve felt more comfortable in is at my GP’s office whom I’ve know since I was 12.

“The staff is always friendly and welcoming, and they truly care about their patients’ well-being. Every visit has been a positive experience and the care is always personalized to my needs”

I came here due to a car accident. I had back in June. I came in August to get my x-rays and hopefully receive treatment. I wanted to go through my car insurance since it was a car accident. I came back September 25, 2025 to get my X-ray results. Since the accident I have changed insurance company's and nolong with the previous insurance company. Chrione decided they do not want to take my case in the fear of not getting paid. I told them my insurance is still active. I just don't have insurance with them anymore, and my old insurance company would cover it. There was no position about the service and I can tell he was only in it for the money. Jake or Jacob decided I was going back in front and got bold and told me to pay $70 for treatment today or get out. I came back for my X-ray and to schedule my future visits. He was ruled by demanding money to be paid to him now, or for me to get out like I was nothing .I told him he did not have to be ruled or cocky. And not to talk to me like that. Plus Marisa went back to check my insurance. Jacob then said we are not taking a risk with your insurance. You can pay now or leave. And Marisa have people who are paying. Basically he was telling me my health is not important and he needed to get paid. Which I had no problem with paying for services that I received. If the insurance was going to pay for six sessions, then I have no problem with paying for the rest. They did not give me a chance plus anybody knows, if your insurance don't cover something you as the patient is responsible for the bill. The bottomline I have never been asked to leave a doctors office. A place of help, and I wanted to get the treatment, but with the rudeness of services. I will pass and get help somewhere else. I also guess by me being black he had the urge to be mean and aggressive to think he got his point across. The only point that was received was insecure or over cocky. Which is still insecure. Im not welcome here, because they did not want to go through my car insurance. They did not ask me if I wanted to pay the remainder 18 sessions out of pocket. The service here is terrible and unprofessional. Jacob or Jake need to learn better customer services. Plus I'm a driver and a hair stylist, so I have no problem with paying my way for services that I received.